Dear Mr. Hall,

Thank you for contacting us.

We sincerely regret that you were dissatisfied with the service received by the
Volkswagen retailer D'Ieteren Meiser in Belgium
regarding the purchase of a Volkswagen Transporter.

In this respect, even though this will not undo what happened, we like to mention
that our efforts are always directed towards
providing vehicles that give satisfactory service and a service network which is
reliable, efficient and courteous. It is always
a concern to learn when the service received did not meet a customer's expectation.

Please understand, however, that it is always difficult, if not impossible, to judge
from a distance and on the basis of
correspondence only. Moreover, we do not have direct communication with individual
Volkswagen retailers abroad from Wolfsburg.
Nevertheless, we thank you for your comments and have informed our Importer

        S. A. D-Ieteren N. V.
        Customer Relations
        Parts and Service
        Leuvensesteenweg 639
        3071 Kortenberg
        Belgien
        Tel.: +3227568633
        mailto:after.sales@dieteren.be

accordingly.

In closing, please be assured that customer satisfaction with our products and
service is our highest priority, and that
feedback which helps us to improve the Volkswagen service is therefore always
appreciated.

Yours sincerely,
i.V. Michelina Lauriola Maenza i.A. Vanessa Noack

Volkswagen AG
38436 Wolfsburg
Tel +49 (0) 1805 865579*
Fax +49 (0) 1805 329865*
Mail to kundenbetreuung@volkswagen.de
Homepage http://www.volkswagen.de